Refund policy
🔁 Return & Refund Policy — Adoris
At Adoris, customer satisfaction comes first. Not fully satisfied with your order? You can return it in accordance with the conditions below.
✅ Return Policy
Returns are accepted within 14 days of receiving your order. Products must be unused, undamaged, and in their original condition, including all labels and packaging. Discounted sale items cannot be returned or refunded.
🚚 Return Shipping Costs
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as we cannot take responsibility for lost returns.
💳 Refunds
Once we have received and inspected your return, you will receive a confirmation by email. If the return is accepted, we will refund the purchase amount within 5–10 business days via the original payment method. No administration or restocking fees will be charged.
❌ Products That Cannot Be Returned
Products marked as sale items at the time of purchase. Used, damaged, or incomplete products.
Replacement & Refund Policy for Damaged Items
If an item arrives damaged, we are happy to offer a free replacement at no extra cost. If the customer does not wish a replacement and requests a refund instead, please note that:
- Shipping costs will not be refunded, as shipping was offered free of charge and the costs were fully covered by our company.
- In such cases, the refund will be processed minus the original shipping costs.
Alternatively, customers can choose to receive the full order amount (including shipping) as store credit with no expiration date, which can be used at any time.
📬 How to Register a Return?
Send an email to contact@adoris.co with your order number and the reason for return. We will then send you further instructions on how to return the product.
Have questions or need help? Feel free to contact us at contact@adoris.co — we're happy to help!